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Customer Service Management

Customer Service Management

Customer service management software that will power your team to provide world-class customer service & support.

Customer Service Management CRM
Play Video about Customer Service Management CRM
Customer Service Management

Customer Service Management

Customer service management software that will power your team to provide world-class customer service & support.

Customer Service Management CRM
Play Video about Customer Service Management CRM

ALL THE CUSTOMER SERVICE MANAGEMENT TOOLS YOUR TEAM NEEDS

Get your teams working together in one CRM for Marketing, Sales, and Customer Service

In one Microsoft-powered solution

Case/Ticket Management

Our powerful yet simple to use Customer Service tools will help you provide awesome support.

Manage issues, questions even onsite service with end-to-end case/ticket management.

Service Level Agreements

Simple yet very effective SLA tools to assure response and resolution times.

 

Automatic notifications when cases/tickets are not being updated timely. 

Queue Management

Queues to manage cases and automatic email-to-case creation will enable your team to efficiently manage inquiries.

 

Route cases by subject to the team queue with subject matter experts.

Survey Management

Get feedback on customer experiences using our survey module. 

 

Automatically send surveys after cases/tickets are closed or on a schedule. 

 

Automatically escalate responses based on  customer feedback.

 

Analyze customer satisfaction using powerful reports/dashboards. 

Customer Portal

Give customers the ability to self-serve with a  customer portal. 

 

Customers can create or update cases/tickets, update account or contact info, and access information like forms, spec sheets, etc. 

 

Provide account-specific reports/dashboards with integration to Power BI.

 

Share documents from SharePoint.

Dashboards & Reports

Analyze Customer Service performance with built-in dashboards & reports. 

 

Over 30 KPI’s automatically tracked.

 

Automatic alerts 

 

Full integration with Power BI

Case/Ticket Management

Our powerful yet simple to use Customer Service tools will help you provide awesome support.

Manage issues, questions even onsite service with end-to-end case/ticket management.

Service Level Agreements

Simple yet very effective SLA tools to assure response and resolution times.

 

Automatic notifications when cases/tickets are not being updated timely. 

Queue Management

Queues to manage cases and automatic email-to-case creation will enable your team to efficiently manage inquiries.

 

Route cases by subject to the team queue with subject matter experts.

Survey Management

Get feedback on customer experiences using our survey module. 

 

Automatically send surveys after cases/tickets are closed or on a schedule. 

 

Automatically escalate responses based on  customer feedback.

 

Analyze customer satisfaction using powerful reports/dashboards. 

Customer Portal

Give customers the ability to self-serve with a  customer portal. 

 

Customers can create or update cases/tickets, update account or contact info, and access information like forms, spec sheets, etc. 

 

Provide account-specific reports/dashboards with integration to Power BI.

 

Share documents from SharePoint.

Dashboards & Reports

Analyze Customer Service performance with built-in dashboards & reports. 

 

Over 30 KPI’s automatically tracked.

 

Automatic alerts 

 

Full integration with Power BI

improve response time Case/Ticket Management

Manage every inquiry from start to

Manage issues from inception to resolution. Assign resources, track activity, and assure customers receive world-class support.

  • Build lists of target prospects and add the company and key contact records to your Power-CRM system
  • Verified valid business email addresses and business phone numbers
  • Update existing Accounts & Contacts with data from over 40,000 sources and 80+ firmographic data points
  •  Add your Accounts & Contacts to watchlists and receive weekly updates to stay informed

improve response time Case/Ticket Management

Manage every inquiry from start to

Manage issues from inception to resolution. Assign resources, track activity, and assure customers receive world-class support.

  • Build lists of target prospects and add the company and key contact records to your Power-CRM system
  • Verified valid business email addresses and business phone numbers
  • Update existing Accounts & Contacts with data from over 40,000 sources and 80+ firmographic data points
  •  Add your Accounts & Contacts to watchlists and receive weekly updates to stay informed

IMPROVE PRODUCTIVITY Queues

Organize & Prioritize Cases

Power-CRM Customer Service queues provide a central view of all customer inquiries. Queues provide:

  • Improved organization and prioritization of inquiries
  • Prevent redundant effort 
  • Visibility of all inquiries
  • Easy case assignment/routing and re-assignment

IMPROVE PRODUCTIVITY Queues

Organize & Prioritize Cases

Power-CRM Customer Service queues provide a central view of all customer inquiries. Queues provide:

  • Improved organization and prioritization of inquiries
  • Prevent redundant effort 
  • Visibility of all inquiries
  • Easy case assignment/routing and re-assignment

get feedback on your service Surveys

Get feedback on Customer Satisfaction and Continually Enhance Customer Experience

  • Send surveys following case resolution
  • Throttling to avoid over-surveying
  • Responses written to Case record
  • Automated alerts and assignment of follow-up activity
  • Full customer satisfaction analysis by agent, team, time period and more

get feedback on your service Surveys

Get feedback on Customer Satisfaction and Continually Enhance Customer Experience

  • Send surveys following case resolution
  • Throttling to avoid over-surveying
  • Responses written to Case record
  • Automated alerts and assignment of follow-up activity
  • Full customer satisfaction analysis by agent, team, time period and more

provide self service tools Customer Portal

Give Your Customers Self-Service Tools with a Portal

  • Simple portal management tools right inside Power-CRM
  • Several authentication options
  • Allow customers to open cases or update existing cases
  • Share information with a knowledgebase 
  • Publish customer-specific and secured content including Power BI reports and SharePoint documents
  • Collaborate with customers using portal comments

provide self service tools Customer Portal

Give Your Customers Self-Service Tools with a Portal

  • Simple portal management tools right inside Power-CRM
  • Several authentication options
  • Allow customers to open cases or update existing cases
  • Share information with a knowledgebase 
  • Publish customer-specific and secured content including Power BI reports and SharePoint documents
  • Collaborate with customers using portal comments

Full analysis Dashboards & Reports

Analyze Customer Service Performance with Dashboards & Reports

  • Built-in Customer Service Dashboards
  • Easily Build Your Own
  • Full Power BI Integration

Full analysis Dashboards & Reports

Analyze Customer Service Performance with Dashboards & Reports

  • Built-in Customer Service Dashboards
  • Easily Build Your Own
  • Full Power BI Integration

CRM BUYERS GUIDE FOR SMB

See the top features small & medium-sized businesses need in a CRM

CRM Software Microsoft

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