Customer Service Management
Customer service management software that will power your team to provide world-class customer service & support.
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Our powerful yet simple to use Customer Service tools will help you provide awesome support.
Manage issues, questions even onsite service with end-to-end case/ticket management.
Simple yet very effective SLA tools to assure response and resolution times.
Automatic notifications when cases/tickets are not being updated timely.
Queues to manage cases and automatic email-to-case creation will enable your team to efficiently manage inquiries.
Route cases by subject to the team queue with subject matter experts.
Get feedback on customer experiences using our survey module.
Automatically send surveys after cases/tickets are closed or on a schedule.
Automatically escalate responses based on customer feedback.
Analyze customer satisfaction using powerful reports/dashboards.
Give customers the ability to self-serve with a customer portal.
Customers can create or update cases/tickets, update account or contact info, and access information like forms, spec sheets, etc.
Provide account-specific reports/dashboards with integration to Power BI.
Share documents from SharePoint.
Analyze Customer Service performance with built-in dashboards & reports.
Over 30 KPI’s automatically tracked.
Automatic alerts
Full integration with Power BI
Our powerful yet simple to use Customer Service tools will help you provide awesome support.
Manage issues, questions even onsite service with end-to-end case/ticket management.
Simple yet very effective SLA tools to assure response and resolution times.
Automatic notifications when cases/tickets are not being updated timely.
Queues to manage cases and automatic email-to-case creation will enable your team to efficiently manage inquiries.
Route cases by subject to the team queue with subject matter experts.
Get feedback on customer experiences using our survey module.
Automatically send surveys after cases/tickets are closed or on a schedule.
Automatically escalate responses based on customer feedback.
Analyze customer satisfaction using powerful reports/dashboards.
Give customers the ability to self-serve with a customer portal.
Customers can create or update cases/tickets, update account or contact info, and access information like forms, spec sheets, etc.
Provide account-specific reports/dashboards with integration to Power BI.
Share documents from SharePoint.
Analyze Customer Service performance with built-in dashboards & reports.
Over 30 KPI’s automatically tracked.
Automatic alerts
Full integration with Power BI
Manage issues from inception to resolution. Assign resources, track activity, and assure customers receive world-class support.
Manage issues from inception to resolution. Assign resources, track activity, and assure customers receive world-class support.
Power-CRM Customer Service queues provide a central view of all customer inquiries. Queues provide:
Power-CRM Customer Service queues provide a central view of all customer inquiries. Queues provide:
Power-CRM is the Microsoft-powered CRM solution for small and medium-sized businesses (SMB). Get your teams working together on one platform for Marketing, Sales & Customer Service.
Five Greentree Centre
525 Route 73 North
Suite 104
Marlton, NJ 08053
See the top features small & medium-sized businesses need in a CRM
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