Customer Service Management
Customer service management software that will power your team to provide world-class customer service & support.
Play Video about Customer Service Management CRM
Customer Service Management
Customer service management software that will power your team to provide world-class customer service & support.
Play Video about Customer Service Management CRM
ALL THE CUSTOMER SERVICE MANAGEMENT TOOLS YOUR TEAM NEEDS
Get your teams working together in one CRM for Marketing, Sales, and Customer Service
In one Microsoft-powered solution
improve response time Case/Ticket Management
Manage every inquiry from start to
Manage issues from inception to resolution. Assign resources, track activity, and assure customers receive world-class support.
- Build lists of target prospects and add the company and key contact records to your Power-CRM system
- Verified valid business email addresses and business phone numbers
- Update existing Accounts & Contacts with data from over 40,000 sources and 80+ firmographic data points
- Add your Accounts & Contacts to watchlists and receive weekly updates to stay informed
improve response time Case/Ticket Management
Manage every inquiry from start to
Manage issues from inception to resolution. Assign resources, track activity, and assure customers receive world-class support.
- Build lists of target prospects and add the company and key contact records to your Power-CRM system
- Verified valid business email addresses and business phone numbers
- Update existing Accounts & Contacts with data from over 40,000 sources and 80+ firmographic data points
- Add your Accounts & Contacts to watchlists and receive weekly updates to stay informed
IMPROVE PRODUCTIVITY Queues
Organize & Prioritize Cases
Power-CRM Customer Service queues provide a central view of all customer inquiries. Queues provide:
- Improved organization and prioritization of inquiries
- Prevent redundant effort
- Visibility of all inquiries
- Easy case assignment/routing and re-assignment
IMPROVE PRODUCTIVITY Queues
Organize & Prioritize Cases
Power-CRM Customer Service queues provide a central view of all customer inquiries. Queues provide:
- Improved organization and prioritization of inquiries
- Prevent redundant effort
- Visibility of all inquiries
- Easy case assignment/routing and re-assignment
get feedback on your service Surveys
Get feedback on Customer Satisfaction and Continually Enhance Customer Experience
- Send surveys following case resolution
- Throttling to avoid over-surveying
- Responses written to Case record
- Automated alerts and assignment of follow-up activity
- Full customer satisfaction analysis by agent, team, time period and more
get feedback on your service Surveys
Get feedback on Customer Satisfaction and Continually Enhance Customer Experience
- Send surveys following case resolution
- Throttling to avoid over-surveying
- Responses written to Case record
- Automated alerts and assignment of follow-up activity
- Full customer satisfaction analysis by agent, team, time period and more
provide self service tools Customer Portal
Give Your Customers Self-Service Tools with a Portal
- Simple portal management tools right inside Power-CRM
- Several authentication options
- Allow customers to open cases or update existing cases
- Share information with a knowledgebase
- Publish customer-specific and secured content including Power BI reports and SharePoint documents
- Collaborate with customers using portal comments
provide self service tools Customer Portal
Give Your Customers Self-Service Tools with a Portal
- Simple portal management tools right inside Power-CRM
- Several authentication options
- Allow customers to open cases or update existing cases
- Share information with a knowledgebase
- Publish customer-specific and secured content including Power BI reports and SharePoint documents
- Collaborate with customers using portal comments
Full analysis Dashboards & Reports
Analyze Customer Service Performance with Dashboards & Reports
- Built-in Customer Service Dashboards
- Easily Build Your Own
- Full Power BI Integration
Full analysis Dashboards & Reports
Analyze Customer Service Performance with Dashboards & Reports
- Built-in Customer Service Dashboards
- Easily Build Your Own
- Full Power BI Integration
