Customer Service & Support
Provide World-Class Customer Service with Power-CRM
Full Case/Ticket Management
Service Level Agreements
Surveys
Customer Portal
Today it is more important than ever to delight your customers. Power-CRM Customer Service will enable your team to provide world-class customer service & support.
Our Customer Service tools can be used by any business to manage service from inquiry to resolution. Our powerful survey tool enables you to proactively obtain feedback from your customers.
Power-CRM includes a customer portal. Customers can securely login to the portal to create cases/tickets, update their information, access information you make available and much more.
Consider these facts
- Happy customers have a lifetime value up to 10x the amount of unsatisfied or one-time buyers
- Unhappy customers hurt your reputation and cost significantly more to service
- Only 1 in 25 unhappy customers will give you unsolicited feedback
- 51 percent of customers will never do business with a company again after just one poor service experience
- Companies leading the pack in customer satisfaction outperformed competitors by almost 80 percent
Full Case/Ticket Management
Our powerful yet simple to use Customer Service tools will help you provide awesome support.
Manage issues, questions even onsite service with end-to-end case/ticket management.
Service Level Agreements
Power-CRM has simple yet very effective SLA tools. Set your requirements for initial follow up on tickets/cases as well as the goal for case/ticket resolution time.
Automatic notifications when cases/tickets are not being updated timely.
Automatic tracking of KPI’s like average initial response time, average resolution time, top issues and more.
Surveys
Proactively request feedback on customer experiences using our survey module.
Automatically send surveys after cases/tickets are closed or on a schedule.
Send surveys automatically based on virtually any condition (when sales opportunity is won, when there is no activity in an account for X time, etc)
Automatically escalate responses based on the customer feedback.
Analyze customer satisfaction using powerful reports/dashboards.
Customer Portal
Give customers the ability to self-serve with our included customer portal.
Control access by account and by contact allowing you to secure information at every level.
Customers can create or update cases/tickets, update account or contact info, access information like forms, spec sheets, etc.
Provide account-specific reports/dashboards using Microsoft Power BI.
