Customer Service & Support
Provide World-Class Customer Service with Power-CRM
Full Case/Ticket Management
Service Level Agreements
Surveys
Customer Portal
Full Case/Ticket Management
Service Level Agreements
Surveys
Customer Portal
Today it is more important than ever to delight your customers. Power-CRM Customer Service will enable your team to provide world-class customer service & support.
Our Customer Service tools can be used by any business to manage service from inquiry to resolution. Our powerful survey tool enables you to proactively obtain feedback from your customers.
Power-CRM includes a customer portal. Customers can securely login to the portal to create cases/tickets, update their information, access information you make available and much more.
Our powerful yet simple to use Customer Service tools will help you provide awesome support.
Manage issues, questions even onsite service with end-to-end case/ticket management.
Power-CRM has simple yet very effective SLA tools. Set your requirements for initial follow up on tickets/cases as well as the goal for case/ticket resolution time.
Automatic notifications when cases/tickets are not being updated timely.
Automatic tracking of KPI’s like average initial response time, average resolution time, top issues and more.
Proactively request feedback on customer experiences using our survey module.
Automatically send surveys after cases/tickets are closed or on a schedule.
Send surveys automatically based on virtually any condition (when sales opportunity is won, when there is no activity in an account for X time, etc)
Automatically escalate responses based on the customer feedback.
Analyze customer satisfaction using powerful reports/dashboards.
Give customers the ability to self-serve with our included customer portal.
Control access by account and by contact allowing you to secure information at every level.
Customers can create or update cases/tickets, update account or contact info, access information like forms, spec sheets, etc.
Provide account-specific reports/dashboards using Microsoft Power BI.
Power-CRM is the Microsoft-powered CRM solution for small and medium-sized businesses (SMB). Get your teams working together on one platform for Marketing, Sales, Customer Service & Project Management.
Five Greentree Centre
525 Route 73 North
Suite 104
Marlton, NJ 08053
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