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Power-CRM End User PC and Mobile Device Hardware & Software Requirements

Power-CRM web application hardware requirements
The following table lists the minimum and recommended hardware requirements for the Power-CRM web application.


Supported Web Browsers

We strongly recommend Google Chrome or Microsoft Edge for use with Power-CRM.

  • Google Chrome Latest three major releases
  • Microsoft Edge Latest three major releases
  • Mozilla Firefox Latest three major releases
  • Apple Safari 13 and later 
Supported PC Operating Systems:
  • Windows Windows 10 or later
  • macOS 10.13 or later
  • iOS iOS 13 or later
  • Android 10 or later

Requirements to use the Power-CRM (Dynamics 365) Mobile App.

  • iOS mobile phones
  • iOS tablets
  • Android mobile phones
  • Android tablets

Requirements to use the Power-CRM (Dynamics 365) Outlook App.


  • Windows 10 (64-bit and 32-bit versions)*
  • Windows 8.1 or Windows 8 (64-bit and 32-bit versions)
  • Windows 7 Service Pack 1 (64-bit and 32-bit versions) * Windows 7 does not support offline capabilities.
  • Windows Server 2012 and Windows Server 2012 R2 when running as a Remote Desktop Services application

Microsoft Office

  • Office 2016
  • Office 2013
  • Office 2010


  • All Microsoft Outlook desktop clients on Windows that use Edge WebView2
  • Outlook for MAC
  • Outlook for iOS (with Exchange Online, on Apple iPhone 6S or higher, running iOS version 8 or higher)
  • Outlook for Android (with Exchange Online, on Android phones running Android 4.4,5.0,6.0, or 7.0)
    Note Support for 2013 versions of Microsoft 365 ProPlus ended February 28, 2017

Outlook Web Access

  • Microsoft Edge (with Exchange on premise 2016 or higher and Exchange Online)
  • Google Chrome (Compose mode supported with Exchange on premise 2016 or higher and Exchange Online)
  • Mozilla Firefox (Compose mode supported with Exchange on premise 2016 or higher and Exchange Online)

Email Server Requirements

Microsoft Exchange (Office 365 or On Premise)

  • Office 365 (now Microsoft 365)
  • Exchange Online
Exchange Server On Premise
  • Exchange Server 2013 CU 14 or greater
  • Exchange Server 2016
  • Exchange Server 2019
  • Exchange Online


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