support

Choose from no-charge Basic support or Premier.

Basic No-Charge Support

Basic Support and product updates are included in the Power-CRM monthly license subscription cost. Basic Support includes multi-channel email, chat, and phone/voice based Help Desk support.

Included in Basic No-Charge Support:

Product updates
End-user level support on standard out-of-box Power-CRM functionality in the standard end-user areas of Power-CRM applications (Administrator level support/topics not included see below for more info)
Bugs/defects in standard out-of-box Power-CRM functionality
No-charge web-based training webinars and
Support available 8am-5pm Eastern time excluding major US holidays

Not included in Basic Support:

Changes/Customizations/Enhancements
Support on customized functionality (customizations)
Administrator level support – no support is included for any items in or related to the Advanced Settings area of the system or the Power Apps/Power Apps Admin center or the Office 365 Admin console
Access to the Power-CRM eLearning Hub – a web-based learning management system for Power-CRM containing the full catalog of Power-CRM training courses, training guides and system user documentation. See below

Professional Services hours can be purchased for services not covered under Basic Support at the rate of $200 per hour, minimum 2 hour purchase required.

Premier Monthly Support & Managed Services (Total Solution Management)

Premier Monthly Support is a full managed service for your Power-CRM solution where our experts become your experts and manage your system.

Monthly services & support included:

Unlimited Monthly Premier Support for both End Users and Admins
Assistance with system administration related items
Full support on custom configurations & customizations (performed by certified Power-CRM reseller partners)
Best effort support on configurations & customizations not performed by Strava
Optional Monthly Enhancement Services (hours) at a discounted rate to use for enhancements (configure/customize) your Power-CRM system.

Monthly Managed Services Included:

Proactive & Preventative Maintenance
Monitor Capacity (database, log and file capacity)
Review & remediation of issues related to system jobs and message flows
Monitor and resolve any issues with server-side sync
User & Security Role Management
Create new users
Offboard users as they depart
Assist with record ownership reassignment when a user departs
Assist with new version upgrades

Other items included:

Full Access for all users to our eLearning Hub – see below
Free access to fee-based training sessions – enjoy free access for all users to any training sessions offered that have a per user cost to attend
Annual Training – two training sessions per year (90 minutes per session) on the topics of your choosing

Power-CRM eLearning Hub

Our eLearning hub is a web-based learning management system for Power-CRM containing the full catalog of Power-CRM training courses, next-generation level on-demand & interactive training, interactive guided tutorials, full training guides (Word, PDF and PowerPoint, and system user documentation.

support

Basic No-Charge Support

Premier Monthly Support & Managed Services (Total Solution Management)

Power-CRM eLearning Hub

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