World class support
Choose from no-charge Basic support or Premier.
Basic No-Charge Support
Basic Support and product updates are included in the Power-CRM monthly license subscription cost. Basic Support includes multi-channel email, chat, and phone/voice based Help Desk support.
Included in Basic No-Charge Support:
- End-user level support on standard out-of-box Power-CRM functionality in the standard end-user areas of Power-CRM applications (Administrator level support/topics not included see below for more info)
- Bugs/defects in standard out-of-box Power-CRM functionality
- No-charge web-based training webinars and
- Support available 8am-5pm Eastern time excluding major US holidays
Not included in Basic Support:
- Changes/Customizations/Enhancements
- Support on customized functionality (customizations)
- Administrator level support – no support is included for any items in or related to the Advanced Settings area of the system or the Power Apps/Power Apps Admin center or the Office 365 Admin console
- Access to the Power-CRM eLearning Hub – a web-based learning management system for Power-CRM containing the full catalog of Power-CRM training courses, training guides and system user documentation. See below
Professional Services hours can be purchased for services not covered under Basic Support at the rate of $200 per hour, minimum 2 hour purchase required.
Premier Monthly Support & Managed Services (Total Solution Management)
Premier Monthly Support is a full managed service for your Power-CRM solution where our experts become your experts and manage your system.
Monthly services & support included:
- Unlimited Monthly Premier Support for both End Users and Admins
- Assistance with system administration related items
- Full support on custom configurations & customizations (performed by certified Power-CRM reseller partners)
- Best effort support on configurations & customizations not performed by Strava
- Optional Monthly Enhancement Services (hours) at a discounted rate to use for enhancements (configure/customize) your Power-CRM system.
Monthly Managed Services Included:
- Proactive & Preventative Maintenance
- Monitor Capacity (database, log and file capacity)
- Review & remediation of issues related to system jobs and message flows
- Monitor and resolve any issues with server-side sync
- User & Security Role Management
- Create new users
- Offboard users as they depart
- Assist with record ownership reassignment when a user departs
- Assist with new version upgrades
Other items included:
- Full Access for all users to our eLearning Hub – see below
- Free access to fee-based training sessions – enjoy free access for all users to any training sessions offered that have a per user cost to attend
- Annual Training – two training sessions per year (90 minutes per session) on the topics of your choosing
Power-CRM eLearning Hub (Premier level support clients only)
Our eLearning hub is a web-based learning management system for Power-CRM containing the full catalog of Power-CRM training courses, next-generation level on-demand & interactive training, interactive guided tutorials, full training guides (Word, PDF and PowerPoint, and system user documentation.
